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Frequently Asked Questions
Get fast answers to the most questions and queries below.
About the University of Liverpool graduation portal
  • looks_onearrow_drop_downWhat is this portal?

    The University of Liverpool graduation portal is the new home for all graduates to obtain their official graduation documentation. Every graduating Undergraduate, Online & Postgraduate Taught students from December 2018 onwards will be able to access and share their secure digital documentation.

  • looks_twoarrow_drop_downCan I get access to this site?

    Undergraduate, Online & Postgraduate Taught students from 2018 onwards will be able to register and access this portal.

  • looks_3arrow_drop_downI am a graduating student how do I register for the portal?

    All graduating students will be notified by email before graduation to inform the institution of their intentions. Part of this process will give you the ability to pre-register should you wish for this portal. To register all students will need to provide the following 4 pieces of information. 1) StudentID / OnlineID, 2) Surname as recorded in the student records system, 3) Date of birth and 4) Your MWS Username / Online Student email address.

  • looks_4arrow_drop_downWhat can I do in this portal?

    In this portal you have life time access to all your graduating documentation from your time at the University. This will include multiple degrees so you will not need to register per/degree. You will have the ability to share any of your graduation documentation with 3rd parties of your choosing. You will also have the ability to audit statistics on this via a personal dashboard.

  • looks_5arrow_drop_downI graduated previous to 2018 can I view my documents in this portal?

    At this moment in time we have no plans to support the generation of documents for previous graduates.

About my digital documents
  • looks_onearrow_drop_downWhat documents are available to me?

    Once you have graduated from a course at the University your official documentation relating to that will appear online for your consumption. This will include your Higher Education Achievement Report (HEAR) and a digital electronic version of your degree certificate. Please note this is not a replacement for your certificate collected during your award ceremony.

  • looks_twoarrow_drop_downHow long will I be able to access my documents?

    Your documentation is available to you for the lifetime of this portal.

  • looks_3arrow_drop_downCan I share my documentation?

    Yes all graduates have the ability to share all graduation documentation with anyone they choose.

  • looks_4arrow_drop_downHow do I know if a employer or third party I shared my documents with has viewed them?

    In this portal you have your own sharing hub which contains metrics about your sharing history. This will have information who has successfully accessed documentation you have shared and the time it was completed.

Document security
  • looks_onearrow_drop_downAre my documents secure?

    Your documents are both securely produced and stored within this portal. All documents are personally signed with a cryptographic signature for the individual. This means the document can be verified and validated which allows you to know that each document has the authenticity—confirming the identity of each person who signed the document & document integrity—confirming that the document has not been altered in transit.

  • looks_twoarrow_drop_downHow long will I be able to access my documents?

    Your documentation is available to you for the lifetime of this portal.

  • looks_3arrow_drop_downCan I share my documentation?

    Yes all graduates have the ability to share all graduation documentation with anyone they choose.

  • looks_4arrow_drop_downCan anybody search this portal for documents?

    No, your documentation is secure and only you have the ability to decide who to share this with.

Errors & Issues
  • looks_onearrow_drop_downMy documents are incorrect

    If you find an error within your documents from the portal then please use the contact us form to notify us of the issue. If this is something that needs to be amended we will do so and your new document will be available for you immediately.

  • looks_twoarrow_drop_downI cannot register for the site

    If you are having issues with registering for this portal please check your details are correct when being inputted in the registration pages. If you still are having issues please use the contact form and provide details of the issues.

  • looks_3arrow_drop_downI have forgot my password

    If you've forgotten your password, you can set a new one by clicking the "Forgot Password" link on the Sign In page. A security code will be sent to your e-mail address that will allow you to start the password recovery process

  • looks_4arrow_drop_downCan I change my username/email address & password

    If you have a new e-mail address or want to change your password, you can update this from the Settings section in Your Account

  • looks_5arrow_drop_downI have registered but cannot see my documentation

    Your electronic documentation will be available to view approximately 7-10 days after your degree ceremony. If this time has passed and you cannot see any documentation please use the contact form to let us know.

Information for employers & third parties
  • looks_onearrow_drop_downHow can I verify a graduates records using this portal

    To view a graduates degree record/s they must first share this with you via this portal. You will then be contacted with instructions on how to access and verify the students degree details and Higher Education Achievement Report (HEAR).

  • looks_twoarrow_drop_downCan I search for a student/s in this portal

    No this is a private portal for graduating students to view and share their documentation. You will only be able to view this information if it is directly shared with you by a student.

  • looks_3arrow_drop_downWhat if a graduate sends their documentation directly (via email for example)

    The University of Liverpool will only verify studies and achievement via documents shared and obtained through this digital portal. If you obtain documents in this manor and approach the University to verify studies your request will be declined. You will then be advised to contact the graduate to follow the correct procedure via this platform.